The AI resolution engine for modern support teams.
Custio unifies conversations, knowledge, and automation into a single workspace built to resolve cases.
Autonomous support operations. Human precision.
Eliminate manual triaging and tool fatigue. Custio provides the infrastructure to automate routine cases while focusing your experts on high-value resolutions.
Explore the platformOmnichannel Inbox
Email, chat, forms and social channels in one workspace. Custio prioritizes, identifies intent and routes cases automatically so your team focuses on resolution.
Resolution Agent
Automate routine cases when you’re ready. Custio AI follows your rules, and escalates complex cases with the right context and a suggested next step.
Knowledge AI
Turn documentation into a living system that powers accurate answers for both Custio AI and human experts.
Resolution, by design.
Eliminate the wait time between a customer’s question and a helpful answer.
Experience Custio
Replace the inbox. Keep your way of working.
Connect what you already use
Bring in CRM, identity, orders and product data so every case has the right context from the start.
Full control, built-in
Define routing, thresholds, and escalation paths. Predictable automation, with human control.
Security & compliance controls
SSO, role-based access, audit logs, and retention settings for teams handling sensitive data.
Adopt in modules
Start with inbox, then add knowledge and automation as you go — without slowing the team down.
